ACSS is responsible for the design, manufacture, and support of all our products, along with enhancements and development of new products. ACSS is responsible for all sales to our regional airline, business aviation, general aviation and military customers. Thales Avionics is the exclusive sales and support agent of ACSS products to Commercial Air Transport customers. For more information on Thales Avionics, please visit their web site at http://www.thalesgroup.com.
Customer Services
+1 (623) 445-7070 Group Line,
+1 (623) 445-7001 Fax
Larry Tank
Manager, Customer Engineering & Services
+1 (623) 445-6975
Jim Farrell
Staff Engineer, Customer Services
+1 (623) 445-6663
Sam Cooper
Customer Services Manager
+1 (623) 445-6987
Mike Fridelle
Customer Services Manager
+1 (623) 445-6977
Randy Knight
Customer Services Manager
+1 (623) 445-6984
Philippe Murat
Staff Engineer, Customer Services
+33 (5) 61 19 69 63 (ACSS Office-Toulouse, France)
Sales Organization
The ACSS Sales Organization that follows provides sales expertise to the Corporate Aviation, Regional Airline and Military market segments. THALES Regional Sales Managers provide Major Airline and Air Transport OEM sales/services for ACSS products.
Sales Group Line
+1 (623) 445-6900
Shannon Albert
Director, OEM & Military Sales
+1 (623) 445-6858
Shane LaPlante
Manager, Dealer & Aftermarket Sales
+1 (623) 445-6884
Louis Masella
Director, SafeRoute Sales
+1 (623) 445-6881
Ruslan Karapatnitski
Sales Manager
+1 (623) 445-6883
Tim McGuffie
OEM Sales Manager
+1 (623) 445-6886
Christian Kaplicki
Sales Manager
+1 (623) 445-6718
Greg Sumner
Sales Manager
+1 (623) 445-6737
Business Development & Product Marketing
Cyro Stone
Director, Business Development & Product Marketing
+1 (623) 445-6645
Jim Bowers
Marketing Manager
+1 (623) 445-6675
Stephane Chartier
Marketing Manager
+1 (623) 445-6951
Dennis McCole
Marketing Manager
+1 (623) 445-6882
Order Administration and Contracts
+1 (623) 445-7030 “Repair Group Line”,
+1 (623) 445-7002 “Repair Order Admin” Fax,
+1 (623) 445-7040 “LRU, Order Admin Group Line”,
+1 (623) 445-7004 “LRU, Order Admin Group” Fax
Darlene Spayd
Order Administration Manager
+1 (623) 445-6899
Mark Krause
Manager, Alliances
+1 (623) 445-6939
Julie Scott
Manager, Contracts
+1 (623) 445-6987
Sharleen Shield
Major-Subcontract Manager
+1(623) 445-6932
Melanie Peterson
Contracts Administrator
+1 (623) 445-7024
Andrea Crowe
Contracts Administrator
+1(623) 445-6961
Mark Badenhop
Export/Traffic Compliance
+1 (623) 445-6931
Communications
Steve Henden
Communications Manager
+1 (623) 445-7021
Human Resources
Ruben Yanez
Staffing Manager
+1 (623) 445-7027
Exchange/Rental Services for Regional Airlines and Corporate Aviation Customers
ACSS' Exchange and Rental program is supported by a worldwide network of Support Centers, giving operators of ACSS-equipped aircraft unmatched field support.
Provides exchange and rental services of ACSS LRUs to existing ACSS customers. (administered by our logistics partner AVGroup)
+ 1 (866) AOG-TCAS or 866 264 8227 US callers
+ 1 (678) 597-2791 International callers
+ 1 (770) 457-8563 FAX
Air Transport AOG Services
Provides Commercial Air Transport with Aircraft On Ground LRU services for ACSS products (administered by our logistics partner OEMServices).
| The Americas Region |
Europe/Middle East Region |
Asia/Australia Region |
| Tel. +1 732 494 1011 |
Tel. +33 1 49 75 45 73 |
Tel. +65 6542 20 55 |
| Fax +1 732 494 1012 |
Fax +33 1 49 75 45 74 |
Fax +65 6542 30 55 |
Visit http://oemservices.aero where you can also place orders, track shipments, or check inventory availability.
Authorized Service Centers
Today, repairs are being done by one ACSS Service Center and two ACSS authorized facilities.
ACSS Repair & Overhaul
19810 North 7th Avenue
Phoenix, AZ 85027-4741
FAA Air Agency Certificate, L3ZR029X
Order Admin Group Line
+1 (623) 445-7030 Tel
+1 (623) 445-7002 FAX
Hours: 6:00 a.m. - 5:30 p.m. (MST)
FAA Certificate
FAA Operations Specs
EASA Certificate
FAA/EASA Capabilities
CAAC Capabilities
CAAC Certificate
ARSA Certificate
CAAC Limitations Certificate
AS9100 Certificate
Kevin Murtagh
Manager, Repair Station
+1 (623) 445-6979
Thales Aerospace Asia Pte Ltd
21 Changi North Rise,
Singapore 498788
Attn: Repair Service Administration
e-mail: ROQ@asia.thalesgroup.com
+(65) 6424-7100
+(65) 6424-7101 FAX
British Airways Avionics Engineering
(ACSS authorized facility)
British Airways Avionics Engineering,
Ely Meadow, Talbot Green, Pontyclun,
Mid Glamorgan, CF72 8XL,
South Wales, United Kingdom
+(44) 1443-234730
+(44) 1443 234999 FAX
Attention: Customer Services Rep
Requests for General Information
Main Telephone Number and FAX
+1 (623) 445-7000 Main Telephone
+1 (623) 445-7001 FAX
E-Mail: crc.acss@L-3com.com
Shipping Address
ACSS
19810 N. 7th Avenue
Phoenix, AZ 85027-4741
Cage Code
1WYD3